Feedback

We value feedback and appreciate both positive comments and want to hear about places where we can improve. Please fill out the form below if you have feedback you would like the Esko Youth Baseball Association Board to hear. If you would like to submit a formal complaint, please see scroll down the page.

Complaint Policy & Procedure:

The purpose of this policy is to provide a clear, fair, and respectful process for addressing complaints related to coaches, players, umpires, or fans. This policy applies to all participants and attendees involved in Esko Youth Baseball Association activities.

• Scope:    Complaints may be filed by players, coaches, parents, or spectators about inappropriate or unethical behavior, including but not limited to disrespect, unsportsmanlike conduct, harassment, abuse, or safety concerns. Complaints should be factual, not retaliatory, and relate specifically to incidents observed during Esko Youth Baseball Association events or practices.

• Filling Procedure:
• Step 1: Discuss the issue directly with the person involved, if appropriate and safe.
• Step 2: If unresolved, report the issue to the team coach (if the complaint is not about the coach).
• Step 3: If the complaint involves a coach or remains unresolved, escalate it to the Level Coordinator.
• When informal resolution is unsuccessful or inappropriate, a formal complaint may be submitted in writing by submitting the complaint form on our website. The complaint should include:
• Date, time, and location of the incident
• Names of individuals involved
• Description of the incident and any evidence (e.g., explanation, witness statements, etc.)
• Contact information of the person filing the complaint
• Investigation Process:
• Upon receiving a complaint, the  designated administrator will conduct a fair and confidential investigation. This may involve interviewing witnesses, gathering evidence, and consulting relevant policies.
• The investigation should be completed within a specified timeframe (e.g., 7-10 business days), with reasonable efforts to maintain confidentiality for all parties involved.

• Resolution and Disciplinary Action:
• After the investigation, the administrator will determine appropriate actions, which may include warnings, mandatory training, suspension, or other disciplinary measures.
• The complainant and the person(s) involved will be informed of the resolution in a manner that respects confidentiality.

• Appeal Process: If any party is dissatisfied with the resolution, they may appeal the decision to the EYBA President  or another senior administrator. The appeal must be filed within 5 business days of receiving the resolution.

• Retaliation Prohibited: The Esko Youth Baseball Association prohibits retaliation against anyone who files a complaint or participates in an investigation in good faith. Retaliation may result in disciplinary action.